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Call us:+1 (414) 262‑3430 Email Us: Support@shoreline-xpress.com 🇺🇸 🇬🇧 🇩🇪 🇸🇬 🇦🇺 🇦🇹
Customer Service
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Send us a message
For any questions or assistance, please don’t hesitate to send us a message. We’re here to help!
Contact us today
- +1 (414) 262‑3430
- support@shoreline-xpress.com
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304 North Cardinal St.
Dorchester Center, MA 02124
More useful information
1. What is the typical delivery time for your services?
Our delivery times vary depending on the service level you choose. For specific delivery estimates, please refer to our Shipping Services page.
2. How can I track my shipment?
You can easily track your shipment by entering the tracking number provided in your order confirmation email on our Tracking page.
3. What are your shipping rates and fees?
Shipping rates depend on factors such as package size, weight, destination, and service level. You can get a quote by using our online rate calculator on the Pricing page.
4. Do you offer insurance for shipments?
Yes, we offer shipment insurance for added protection. You can learn more about our insurance options on the Insurance page.
5. What happens if my shipment is delayed or lost?
In the rare event of a delay or loss, please contact our customer support team immediately. We will investigate the issue and provide a resolution as quickly as possible.
6. Are there any restricted or prohibited items for shipping?
Certain items are restricted or prohibited due to legal or safety reasons. Please review our Shipping Restrictions page for a comprehensive list.
7. How do I schedule a pickup or drop-off?
Scheduling a pickup is easy. Visit our Schedule Pickup page and follow the instructions. If you prefer to drop off your package, you can find the nearest drop-off location on our Locations page.
8. What is the maximum weight and size limit for packages?
The maximum weight and size limits for packages vary by service. You can find detailed information on our Packaging Guidelines page
9. What customs documentation is required for international shipments?
International shipments require specific customs documentation. Our International Shipping page provides guidance on the required paperwork and how to complete it.
10. Can I request special handling or packaging for fragile items?
Yes, we offer special handling and packaging options for fragile or high-value items. Please contact our customer support team to discuss your specific needs.